TOP

Shipping Policy

Order Information
  • Order Processing

    Orders are processed on business days only (Monday through Friday, excluding weekends and national holidays) from our distribution center in Taiwan within 48 hours after payment completion. Orders placed on Saturday, Sunday, and holidays will be processed on the following working day.

  • Modify Order Contents

    Once an order has been processed, we are unable to edit or modify any order information. Please thoroughly check your item details and shipping information before placing your order!

  • Order Expiration

    Unpaid order expires after 7 days from the day the original order was placed.

    If your order has expired, your order status under MY ACCOUNT will show as “Expired”. Expired orders cannot be paid for, and the currency exchange rate for that order will also become invalid.
    Prices will be calculated based on the latest exchange rate for any order afterward.

  • Back Order

    When your item is on back order, it means you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!

    • Items you order in addition to the back ordered item will be held back.
    • The back ordered items in any order will automatically ship out as soon as we receive the item in the order which they were placed.
    • You will be notified via a shipping confirmation email once your back ordered items have shipped. You will not need to contact customer service, or do anything to follow up on the back ordered item. We will take care of it for you from here on out!
    • We will do our best to estimate when back ordered items are expected to ship, and post this information on the website. This is only an estimation, subject to change, and shipping dates are not guaranteed.
  • UNT reserves the right to modify or cancel any orders

    When your order information/ shipping address is incomplete, we will contact you through email to clarify. If we do not hear back from you in 3 days as well as we assume that the parcel cannot be delivered successfully, we will cancel your entire order and deduct a US$2.99 service fee from your refund amount. So please make sure both your shipping address and email address are correct and reachable.

Shipping Information

UNT offers international free shipping on orders of US$ 60 or more.

For orders under the stated threshold above the client pays the actual shipping cost, which will vary by country and order size.

We offer Registered Mail / Air Parcel as the default standard delivery method. (Registered Mail might not be traceable for orders from Australia, Canada, and the United States)

If you prefer not to provide the signature upon delivery, Non-registered Mail is another option for some regions. Please keep in mind that Non-registered Mail cannot be tracked; thus, secured delivery cannot be guaranteed. We will not be held responsible for delayed delivery, non-delivery, or lost packages.

Due to postal office exclusions, express shipping is unavailable for the following countries:

ALBANIA BELIZE CROATIA FRANCE (DOM-TOM) GREENLAND
ICELAND LAOS LEBANON MACEDONIA MONTENEGRO
MOROCCO NICARAGUA PHILIPPINES REPUBLIC OF SERBIA RUSSIAN FEDERATION
TUNISIA VATICAN CITY STATE ZIMBABWE SENEGAL

For unclaimed packages or rejected packages due to insufficient address, we will cancel your order directly and proceed a refund. The original shipping charges and a processing fee of US$ 2.99 will both be deducted from your refund. Please double check your shipping information before placing your order!

Shipping Fee

UNT charges different shipping fees for standard and express shipping by region/country. Check out your region here:

Region A North America: Canada, Greenland, Grenada, United States
Europe: Albania, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City State, Montenegro
Region B Asia Pacific: Australia, Brunei Darussalam, Cambodia, China, French Polynesia, Hong Kong, India, Japan, Korea, Republic Of, Laos, Macao, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Singapore, Sri Lanka, Thailand, Vietnam
Region C Middle East: Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates
Region D Africa: Mauritius, Morocco, Reunion, Senegal, South Africa, Tunisia, Zimbabwe
Latin America: Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, French Guiana, Guadeloupe, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela

Standard Shipping

(Currency: USD)
Weights (kg) / Regions Region A Region B
Region C
Region D
<0.2 5.99 4.99 4.99 5.99
0.2~0.5 7.99 7.99 7.99 10.99
0.5~1.0 12.99 9.99 13.99 18.99
1.0~1.5 17.99 10.99 17.99 28.99
>1.5 27.99 12.99 21.99 33.99

Express Shipping

(Currency: USD)
Weights (kg) / Regions Region A Region B
Region C
Region D
<0.2 23.99 19.99 14.99 24.99
0.2~0.5 23.99 19.99 14.99 24.99
0.5~1.0 28.99 23.99 17.99 30.99
1.0~1.5 33.99 27.99 20.99 36.99
>1.5 37.99 30.99 22.99 42.99
*Shipping charge will be automatically calculated on your checkout page.
Customs

Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Any charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Order Cancellation

If you would like to cancel your order after the payment is complete, you may contact our customer service for help. Please note that a processing fee of US$ 2.99 will be deducted from your refund for cancelation of paid-orders. However, once your shipping confirmation email was sent, it means your order is already being processed and cannot be changed or cancelled by our customer service team. Please thoroughly check your item details and shipping information before placing your order!

Return & Refund

If you are unsatisfied with an item you have purchased, a return request must be submitted within 7 days after receiving the parcel. Products must be returned in new condition. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.

  • Product Return for refund
    To return an item, please follow the following steps:
    • Please download the Return Merchandise form here. Fill out and enclose it with your returned item. Kindly make sure that you e-mail to untservice@shopunt.com or fax to +886-2-82277356 before enclosing this form in your parcel. This would provide us a record in case that the parcel is lost.

      Returns can be sent to:
      ACACIA COMPANY
      UNT INTERNATIONAL CUSTOMER SERVICE
      11F., NO.872, Zhongzheng Rd.
      Zhonghe Dist., New Taipei City 23586
      Taiwan

    • To speed up the return & refund process, you are recommended to send your return via UPS or insured Parcel Post. Business days are Monday through Friday, excluding weekends and national holidays. We will notify you via e-mail once your return has been received and processed.
    • A processing fee of US$ 2.99 will be charged by each credit card and PayPal refund, and return shipping fees are non-refundable.

      *Please note: Only products purchased at shopunt.com may be returned for refund.

  • Missing Items and Wrong Items Received
    • Please contact our customer service within 7 days after receiving the parcel. We will help you out!

  • Damaged Items
    • Please contact our customer service within 7 days after receiving the parcel. In the email, please also provide us specific details and photos regarding the defective or damaged items for evaluation. Your photos will be very helpful for our investigation.

  • UNT is unable to offer exchanges by mail.

Delivery Time Frame & Tracking Information

To check the status of an order, please sign in to MY ACCOUNT where you can find detailed information as well as the tracking number of your order.

Please note that the delivery time frame is only an estimation excluding handling time, custom processing and clearance.

If your order has not reached you within the normal delivery time frame, please first contact your local post office with your tracking number for further assistance. If the parcel remains untraceable, please contact us by email at untservice@shopunt.com. Please include your order number in all correspondence with our customer service.

Depending on your country of residence, tracking may be available on your national postal service’s website. Please check availability and delivery time frame in the table below.

If your country is not listed below, please contact us for further assistance and information.

  • International Tracking System
    Country Site Track
    International Track IT Track
    International Trackingmore Track
    Taiwan (Our local post office) Chunghwa Post Track
  • North America
    Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
    Canada Standard 15-40
    Up to 60 business days for east coast
    Canada Post No tracking available
    Express 5-10 Track
    Mexico Standard 14-35 Correos de Mexico No tracking available
    Express 7-10
    United States Standard 14-28 USPS No tracking available
    Express 5-10 Track
  • Oceania
    Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
    Australia Standard 14-28 Australia Post No tracking available
    Express 4-6
    New Zealand Standard 14-28 New Zealand Post Track
    Express 4-6
  • Asia
    Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
    China Standard 7-15 China Post Track
    Express 3-7 No tracking available
    Hong Kong Standard 7-10 Hong Kong Post Track
    Express 2-5
    Japan Standard 6-7 Japan Post Track
    Express 2-5
    Malaysia Standard 10-14 Pos Malaysia Track
    Express 3-5
    Philippines Standard 10-14 PHLPost Track
    Express Not available
    Singapore Standard 15-20 Singapore Post Track
    Express 2-5 Speedpost Track
    South Korea Standard 6-7 Korea Post Track
    Express 2-5
    Thailand Standard 6-8 Thailand Post Track
    Express 3-4
  • Europe
    Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
    Albania Standard 14-28 Posta Shqiptare Track
    Express Not available
    Austria Standard 14-28 Austrian Post Track
    Express 4-5
    Belgium Standard 14-28 Bpost Track
    Express 4-5
    Croatia Standard 14-28 Hrvatska Pošta Track
    Express Not available
    Czech Republic Standard 14-28 Česká Pošta Track
    Express 5-7
    Cyprus Standard 14-28 Cyprus Post Track
    Express 3-5
    Denmark Standard 14-28 PostDemnark No tracking available
    Express 4-5
    France
    (Mainland)
    Standard 14-28 La Poste Track
    Express 4-5 Chronopost Track
    France
    (DOM-TOM)
    Standard 14-28 La Poste No tracking available
    Express Not available
    Faroe Islands Standard 14-28 Posta Track
    Express 5-10
    Germany Standard 14-28 Deutsche Post Track
    Express 4-5 DHL Track
    Greece Standard 14-28 Elta Track
    Express 4-5
    Hungary Standard 14-28 Magyar Posta Track
    Express 5-7
    Ireland Standard 14-28 An Post Track
    Express 4-5
    Italy Standard 14-28 Poste Italiane Track
    Express 7-10
    Latvia Standard 14-28 Latvijas Pasts Track
    Express 5-7
    Luxembourg Standard 14-28 P&T Luxembourg No tracking available
    Express 4-5 Track
    Malta Standard 14-28 Malta Post Track
    Express 4-6
    Netherlands Standard 14-28 TNT Post Track
    Express 4-5
    Norway Standard 14-28 Posten Norge Track
    Express 4-5
    Poland Standard 14-28 Pocztex Track
    Express 4-6
    Portugal Standard 14-28 Correios de Portugal Track
    Express 4-5
    Russia Standard 15-30 Russian Post Track
    Express Not available
    Slovakia Standard 14-28 Slovenská Pošta Track
    Express 5-7
    Spain Standard 14-28 Correos Track
    Express 4-5
    Sweden Standard 14-28 Postnord Track
    Express 4-5
    Switzerland Standard 14-28 Swiss Post Track
    Express 4-5
    United Kingdom Standard 14-28 Royal Mail Track
    Express 4-5 Parcelforce Track
  • Central & South America
    Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
    Argentina Standard 15-20 Correo Argentino Track
    Express 10-15
    Bolivia Standard 21- Correos Bolivia Track
    Express 10-15
    Brazil Standard 14-21 Correios Track
    Express 5-6
    Chile Standard 21- Correos Chile Track
    Express 10-15
    Colombia Standard 21-35 4-72 Track
    Express 10-15
    Costa Rica Standard 15-20 Correos de Costa Rica Track
    Express 10-15
    Ecuador Standard 21- Correos del Ecuador No tracking available
    Express 10-15 Track
    El Salvador Standard 15-20 Correos de El Salvado No tracking available
    Express 10-15
    Honduras Standard 15-20 Correos de Honduras No tracking available
    Express 10-15
    Nicaragua Standard 15-20 Correos de Nicaragua No tracking available
    Express Not available
    Panama Standard 15-20 Correos Panama Track
    Express 10-15
    Paraguay Standard 21- Correos del Paraguay No tracking available
    Express 14-16
    Peru Standard 21- Serpost Track
    Express 10-15
    Puerto Rico Standard 15-20 USPS No tracking available
    Express 10-15 Track
    Uruguay Standard 21- Correo Uruguayo Track
    Express 10-15
    Venezuela Standard 21- Ipostel No tracking available
    Express 10-15 Track
  • Africa & Middle East
    Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
    Isreal Standard 14-28 Israel Post Track
    Express 5-10
    Saudi Arabia Standard 14-28 Saudi Post Track
    Express 5-10
    Senegal Standard 14-28 La Poste Track
    Express Not available
    South Africa Standard 14-28 South Africa Post Track
    Express 5-10
    Tunisia Standard 14-28 La Poste Tunisienne No tracking available
    Express Not available
    Turkey Standard 14-28 PTT Track
    Express Not available
    United Arab Emirates Standard 10-14 Emirates Post Track
    Express 5-10