Orders are processed on business days only (Monday through Friday, excluding weekends and national holidays) from our distribution center in Taiwan within 48 hours after payment completion. Orders placed on Saturday, Sunday, and holidays will be processed on the following working day.
Modify Order Contents
Once an order has been processed, we are unable to edit or modify any order information. Please thoroughly check your item details and shipping information before placing your order!
Unpaid order expires after 7 days from the day the original order was placed.
If your order has expired, your order status under MY ACCOUNT will show as “Expired”. Expired orders cannot be paid for, and the currency exchange rate for that order will also become invalid.
Prices will be calculated based on the latest exchange rate for any order afterward.
When your item is on back order, it means you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!
- Items you order in addition to the back ordered item will be held back.
- The back ordered items in any order will automatically ship out as soon as we receive the item in the order which they were placed.
- You will be notified via a shipping confirmation email once your back ordered items have shipped. You will not need to contact customer service, or do anything to follow up on the back ordered item. We will take care of it for you from here on out!
- We will do our best to estimate when back ordered items are expected to ship, and post this information on the website. This is only an estimation, subject to change, and shipping dates are not guaranteed.
UNT reserves the right to modify or cancel any orders
When your order information/ shipping address is incomplete, we will contact you through email to clarify. If we do not hear back from you in 3 days as well as we assume that the parcel cannot be delivered successfully, we will cancel your entire order and deduct a US$2.99 service fee from your refund amount. So please make sure both your shipping address and email address are correct and reachable.
UNT offers international free shipping on orders of US$ 60 or more.
For orders under the stated threshold above the client pays the actual shipping cost, which will vary by country and order size.
We offer Registered Mail / Air Parcel as the default standard delivery method. (Registered Mail might not be traceable for orders from Australia, Canada, and the United States)
If you prefer not to provide the signature upon delivery, Non-registered Mail is another option for some regions. Please keep in mind that Non-registered Mail cannot be tracked; thus, secured delivery cannot be guaranteed. We will not be held responsible for delayed delivery, or non-delivery and lost packages if you do not contact us within 90 days after non-registered mail was shipped.
Due to postal office exclusions, express shipping is unavailable for the following countries:
|MOROCCO||NICARAGUA||PHILIPPINES||REPUBLIC OF SERBIA||RUSSIAN FEDERATION|
|TUNISIA||VATICAN CITY STATE||ZIMBABWE||SENEGAL|
For unclaimed packages or rejected packages due to insufficient address, we will cancel your order directly and proceed a refund. The original shipping charges and a processing fee of US$ 2.99 will both be deducted from your refund. Please double check your shipping information before placing your order!
UNT charges different shipping fees for standard and express shipping by region/country. Check out your region here:
|Region A||North America: Canada, Greenland, Grenada, United States
Europe: Albania, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City State, Montenegro
|Region B||Asia Pacific: Australia, Brunei Darussalam, Cambodia, China, French Polynesia, Hong Kong, India, Japan, Korea, Republic Of, Laos, Macao, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Singapore, Sri Lanka, Thailand, Vietnam|
|Region C||Middle East: Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates|
|Region D||Africa: Mauritius, Morocco, Reunion, Senegal, South Africa, Tunisia, Zimbabwe
Latin America: Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, French Guiana, Guadeloupe, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela
|Weights (kg) / Regions||Region A||Region B
|Weights (kg) / Regions||Region A||Region B
Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Any charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
If you would like to cancel your order after the payment is complete, you may contact our customer service for help. Please note that a processing fee of US$ 2.99 will be deducted from your refund for cancelation of paid-orders. However, once your shipping confirmation email was sent, it means your order is already being processed and cannot be changed or cancelled by our customer service team. Please thoroughly check your item details and shipping information before placing your order!
If you are unsatisfied with an item you have purchased, a return request must be submitted within 7 days after receiving the parcel. Products must be returned in new condition. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.
Product Return for refundTo return an item, please follow the following steps:
Please download the Return Merchandise form here. Fill out and enclose it with your returned item. Kindly make sure that you e-mail to firstname.lastname@example.org or fax to +886-2-82277356 before enclosing this form in your parcel. This would provide us a record in case that the parcel is lost.
Returns can be sent to:
UNT INTERNATIONAL CUSTOMER SERVICE
11F., NO.872, Zhongzheng Rd.
Zhonghe Dist., New Taipei City 23586
- To speed up the return & refund process, you are recommended to send your return via UPS or insured Parcel Post. Business days are Monday through Friday, excluding weekends and national holidays. We will notify you via e-mail once your return has been received and processed.
A processing fee of US$ 2.99 will be charged by each credit card and PayPal refund, and return shipping fees are non-refundable.
*Please note: Only products purchased at shopunt.com may be returned for refund.
Missing Items and Wrong Items Received
Please contact our customer service within 7 days after receiving the parcel. We will help you out!
Please contact our customer service within 7 days after receiving the parcel. In the email, please also provide us specific details and photos regarding the defective or damaged items for evaluation. Your photos will be very helpful for our investigation.
UNT is unable to offer exchanges by mail.
To check the status of an order, please sign in to MY ACCOUNT where you can find detailed information as well as the tracking number of your order.
Please note that the delivery time frame is only an estimation excluding handling time, custom processing and clearance.
If your order has not reached you within the normal delivery time frame, please first contact your local post office with your tracking number for further assistance. If the parcel remains untraceable, please contact us by email at email@example.com. Please include your order number in all correspondence with our customer service.
Depending on your country of residence, tracking may be available on your national postal service’s website. Please check availability and delivery time frame in the table below.
If your country is not listed below, please contact us for further assistance and information.
International Tracking System
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track Canada Standard 15-40
Up to 60 business days for east coast
Canada Post No tracking available Express 5-10 Track Mexico Standard 14-35 Correos de Mexico Track Express 7-10 United States Standard 14-28 USPS Track (# begins with CC) Express 5-10 Track
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track Australia Standard 14-28 Australia Post No tracking available Express 4-6 New Zealand Standard 14-28 New Zealand Post Track Express 4-6
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track China Standard 7-15 China Post Track Express 3-7 No tracking available Hong Kong Standard 7-10 Hong Kong Post Track Express 2-5 Japan Standard 6-7 Japan Post Track Express 2-5 Malaysia Standard 10-14 Pos Malaysia Track Express 3-5 Philippines Standard 10-14 PHLPost Track Express Not available Singapore Standard 5-10 Singapore Post Track Express 2-5 Speedpost Track South Korea Standard 6-7 Korea Post Track Express 2-5 Thailand Standard 6-8 Thailand Post Track Express 3-4
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track Albania Standard 14-28 Posta Shqiptare Track Express Not available Austria Standard 14-28 Austrian Post Track Express 4-5 Belarus Standard 14-28 Belpost Track Express 5-7 Belgium Standard 14-28 Bpost Track Express 4-5 Croatia Standard 14-28 Hrvatska Pošta Track Express Not available Czech Republic Standard 14-28 Česká Pošta Track Express 5-7 Cyprus Standard 14-28 Cyprus Post Track Express 3-5 Denmark Standard 14-28 PostDemnark No tracking available Express 4-5 France
Standard 14-28 La Poste Track Express 4-5 Chronopost Track France
Standard 14-28 La Poste No tracking available Express Not available Faroe Islands Standard 14-28 Posta Track Express 5-10 Germany Standard 14-28 Deutsche Post Track Express 4-5 DHL Track Greece Standard 14-28 Elta Track Express 4-5 Hungary Standard 14-28 Magyar Posta Track Express 5-7 Ireland Standard 14-28 An Post Track Express 4-5 Italy Standard 14-28 Poste Italiane Track Express 7-10 Latvia Standard 14-28 Latvijas Pasts Track Express 5-7 Luxembourg Standard 14-28 P&T Luxembourg No tracking available Express 4-5 Track Malta Standard 14-28 Malta Post Track Express 4-6 Netherlands Standard 14-28 TNT Post Track Express 4-5 Norway Standard 14-28 Posten Norge Track Express 4-5 Poland Standard 14-28 Pocztex Track Express 4-6 Portugal Standard 14-28 Correios de Portugal Track Express 4-5 Russia Standard 15-30 Russian Post Track Express Not available Slovakia Standard 14-28 Slovenská Pošta Track Express 5-7 Spain Standard 14-28 Correos Track Express 4-5 Sweden Standard 14-28 Postnord Track Express 4-5 Switzerland Standard 14-28 Swiss Post Track Express 4-5 United Kingdom Standard 14-28 Royal Mail Track Express 4-5 Parcelforce Track
Central & South America
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track Argentina Standard 15-20 Correo Argentino Track Express 10-15 Bolivia Standard 21- Correos Bolivia Track Express 10-15 Brazil Standard 14-21 Correios Track Express 5-6 Chile Standard 21- Correos Chile Track Express 10-15 Colombia Standard 21-35 4-72 Track Express 10-15 Costa Rica Standard 15-20 Correos de Costa Rica Track Express 10-15 Ecuador Standard 21- Correos del Ecuador No tracking available Express 10-15 Track El Salvador Standard 15-20 Correos de El Salvado No tracking available Express 10-15 Honduras Standard 15-20 Correos de Honduras No tracking available Express 10-15 Nicaragua Standard 15-20 Correos de Nicaragua No tracking available Express Not available Panama Standard 15-20 Correos Panama Track Express 10-15 Paraguay Standard 21- Correos del Paraguay No tracking available Express 14-16 Peru Standard 21- Serpost Track Express 10-15 Puerto Rico Standard 15-20 USPS No tracking available Express 10-15 Track Uruguay Standard 21- Correo Uruguayo Track Express 10-15 Venezuela Standard 21- Ipostel No tracking available Express 10-15 Track
Africa & Middle East
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track Isreal Standard 14-28 Israel Post Track Express 5-10 Saudi Arabia Standard 14-28 Saudi Post Track Express 5-10 Senegal Standard 14-28 La Poste Track Express Not available South Africa Standard 14-28 South Africa Post Track Express 5-10 Tunisia Standard 14-28 La Poste Tunisienne No tracking available Express Not available Turkey Standard 14-28 PTT Track Express Not available United Arab Emirates Standard 10-14 Emirates Post Track Express 5-10