FREE SHIPPING WORLDWIDE FOR MEMBERS – ALL ORDERS
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Shipping & Delivery
Order Information
Order Processing

Orders are processed on business days only (Monday through Friday, excluding weekends and national holidays) from our distribution center in Taiwan within 48 hours after payment completion. Orders placed on Saturday, Sunday, and holidays will be processed on the following working day.

Modify Order Contents

Regrettably, once an order has been placed, we do not have the administrative capability to add / remove or change items.

Order Expiration

Unpaid order expires after 7 days from the day the original order was placed.

If your order has expired, your order status under MY ACCOUNT will show as “Expired”. Expired orders cannot be paid for and currency exchange rate used to calculate your expired order will also expire.
Any future order placed will be calculated based on the latest exchange rate.

Shipping Information

We offer Registered Mail / Signature Release air parcel as our main standard shipping delivery method, with the exception of orders less than US$ 15 with US destination address. Orders less than US$ 15 will be shipped via Non-registered Mail by default and does not require a signature for parcel release. We highly recommend that you use your work address as your shipping address to ensure that the parcel can be signed for during delivery. Please ensure your shipping address is written correctly and in full when completing your shipping details.

Please keep in mind that Non-registered Mail cannot be tracked; thus, secured delivery cannot be guaranteed. We will not be held responsible for delayed delivery, non-delivery, or lost packages.

Shipping Fee
Standard Shipping

We offer free standard shipping worldwide with no minimum purchase required to registered silver and gold members. For guest check-out, a shipping fee US$ 4.99 will be incurred for orders under US$ 15.

Express Shipping

Express shipping fee is US$ 15.00 per order. Express shipping is not available for orders fulfilled by Amazon.

Due to postal office exclusions, express shipping is unavailable for the following countries:

ALBANIA BELIZE CROATIA FRANCE (DOM-TOM) GREENLAND
ICELAND LAOS LEBANON MACEDONIA MONTENEGRO
MOROCCO NICARAGUA PHILIPPINES REPUBLIC OF SERBIA RUSSIAN FEDERATION
TUNISIA VATICAN CITY STATE ZIMBABWE
Customs

Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Any charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Cancellation & Refund
Order Cancellations

Occasionally, orders or parts of an order are cancelled and refunded for various reasons:

Duplicated order Items unavailable Customer request Parcel returned to UNT (unclaimed, insufficient contact detail, and refused…etc.)

If your order is cancelled, your order status under MY ACCOUNT will show as "Cancelled".

Refund

Refunds must be requested within 55 days of order placement. For refunds, please allow 1-2 billing cycles for your account to be credited.

A processing fee equivalent to US$ 2.99 will be applied to refunds for all orders paid via credit card, and PayPal.

If your order was shipped or returned, a processing fee of US$ 2.99 will be applied to your refund and you are also responsible for the original shipping charges. Sometimes, import fee might result from the returned shipment. If such fees occurred, they would also be deducted from your refund.

*Please note: Only products purchased at shopunt.com may be refunded and cancelled.

Return & Exchange

Any problem with the shipment must be reported to us within 14 days after it has been sent. We offer money back guarantee if you are dissatisfied in any way. Only unused, unopened items can be returned. All return items must remain in the original condition in which they were received.

Product Return for refund or exchange

To return or exchange an item, please follow the following steps:

  • Please download the Return & Exchange Merchandise form here. Fill out and enclose it with your returned merchandise.
    We strongly recommend that you e-mail to untservice@shopunt.com or fax to +886-2-82277356 before enclosing this form in your parcel. This would provide us a record in case that the parcel is lost.

    Send your return and exchange to:
    ACACIA COMPANY
    UNT INTERNATIONAL CUSTOMER SERVICE
    11F., NO.872, Zhongzheng Rd.
    Zhonghe Dist., New Taipei City 23586
    Taiwan
  • If you would like to exchange for other items that cost more than the original purchase, please contact us by email at untservice@shopunt.com for more information on payment procedure.
  • For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Please note that return shipping fees are not refundable. In case of damaged items, please refer to Damaged Items. Your return will be processed promptly when we receive it. All exchanges will be shipped via standard ground shipping. Processing time for an exchange is usually 7 to 10 business days from the time the exchange is received. Business days are Monday through Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return or exchange request.
  • Refunds must be requested within 55 days of order placement. For refunds, please allow 1-2 billing cycles.
  • A processing fee equivalent to US$ 2.99 will be applied to each credit card and PayPal refund. There is no charge for returns for store credit.

*Please note: Only products purchased at shopunt.com may be returned for refund or exchange.

Wrong Items Shipped

The content of all our shipments are photographically recorded to avoid shipping errors. However, wrong items might be shipped due to our occasional oversight. Please contact us and provide your order number for case review.

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. Please contact us immediately. Please provide the order number and your e-mail address for faster service. To assure prompt resolution, we recommend that you e-mail pictures of the damaged item(s).

Delivery Time Frame & Tracking Information

To check the status of an order, please sign in to MY ACCOUNT where detail information on your current order is listed. There a tracking number is also provided.

Depending on your country of residence, tracking may be available on your national postal service’s website. Please check availability and delivery time frame in the table below.

If your order has not reached you within the normal delivery time frame, please first contact your local post office with your tracking number for further assistance. If the parcel remains untraceable, please contact us by email at untservice@shopunt.com. Please include your order number in all correspondence with our customer service.

If your country is not listed below, please contact us for further assistance and information.

For Fulfilled by Amazon Orders:

Orders fulfilled by Amazon are processed by standard shipping with estimated delivery time of 3 to 5 business days (excluding weekends). For Alaska and Hawaii, order will arrive within 3 to 7 business days depending on the location.

Note: Shipping time frame may vary (up to 21 days) for APO, FPO, or DPO addresses.

North America
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
Canada Standard 10-14 Canada Post No tracking available
Express 4-5 Track
Mexico Standard 15-20 Correos de Mexico No tracking available
Express 7-10
United States Fulfillment by Amazon 3-7 USPS Track
Standard 10-14 No tracking available
Express 4-5 Track
Oceania
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
Australia Standard 10-14 Australia Post No tracking available
Express 4-6
New Zealand Standard 7-10 New Zealand Post Track
Express 4-6
Asia
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
China Standard 7-15 China Post Track
Express 3-7 No tracking available
Hong Kong Standard 7-10 Hong Kong Post Track
Express 2-5
Indonesia Standard 10-14 Pos Indonesia Track
Express 3-5
Japan Standard 6-7 Japan Post Track
Express 2-5
Malaysia Standard 10-14 Pos Malaysia Track
Express 3-5
Philippines Standard 10-14 PHLPost Track
Express 3-5
Singapore Standard 10-14 Singapore Post Track
Express 2-5 Speedpost Track
South Korea Standard 6-7 Korea Post Track
Express 2-5
Thailand Standard 6-8 Thailand Post Track
Express 3-4
Europe
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
Albania Standard 10-14 Posta Shqiptare Track
Express Not available
Austria Standard 10-14 Austrian Post Track
Express 4-5
Belgium Standard 10-14 Bpost Track
Express 4-5
Croatia Standard 10-14 Hrvatska Pošta Track
Express 3-5
Czech Republic Standard 10-14 Česká Pošta Track
Express 5-7
Cyprus Standard 10-14 Cyprus Post Track
Express 3-5
Denmark Standard 10-14 PostDemnark No tracking available
Express 4-5
France
(Mainland)
Standard 10-14 La Poste Track
Express 4-5 Chronopost Track
France
(DOM-TOM)
Standard 15-20 La Poste No tracking available
Express Not available
Germany Standard 10-14 Deutsche Post Track
Express 4-5 DHL Track
Greece Standard 10-14 Elta Track
Express 4-5
Hungary Standard 10-14 Magyar Posta Track
Express 5-7
Ireland Standard 10-14 An Post Track
Express 4-5
Italy Standard 15-20 Poste Italiane Track
Express 7-10
Latvia Standard 10-14 Latvijas Pasts Track
Express 5-7
Luxembourg Standard 10-14 P&T Luxembourg No tracking available
Express 4-5 Track
Malta Standard 10-14 Malta Post Track
Express 4-6
Netherlands Standard 10-14 TNT Post Track
Express 4-5
Norway Standard 7-10 Posten Norge Track
Express 4-5
Poland Standard 10-14 Pocztex Track
Express 4-6
Portugal Standard 14-18 Correios de Portugal Track
Express 4-5
Russia Standard 10-14 Russian Post Track
Express 5-7 EMS Track
Slovakia Standard 10-14 Slovenská Pošta Track
Express 5-7
Spain Standard 10-14 Correos Track
Express 4-5
Sweden Standard 10-14 Posten AB Track
Express 4-5
Switzerland Standard 10-14 Swiss Post Track
Express 4-5
United Kingdom Standard 10-14 Royal Mail Track
Express 4-5 Parcelforce Track
Central & South America
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
Argentina Standard 15-20 Correo Argentino Track
Express 10-15
Bolivia Standard 21- Correos Bolivia Track
Express 10-15
Brazil Standard 14-21 Correios Track
Express 5-6
Chile Standard 21- Correos Chile Track
Express 10-15
Colombia Standard 21- 4-72 Track
Express 10-15
Costa Rica Standard 15-20 Correos de Costa Rica Track
Express 10-15
Ecuador Standard 21- Correos del Ecuador No tracking available
Express 10-15 Track
El Salvador Standard 15-20 Correos de El Salvado No tracking available
Express 10-15
Guatemala Standard 15-20 El Correo No tracking available
Express 10-15
Honduras Standard 15-20 Correos de Honduras No tracking available
Express 10-15
Nicaragua Standard 15-20 Correos de Nicaragua No tracking available
Express 10-15
Panama Standard 15-20 Correos Panama Track
Express 10-15
Paraguay Standard 21- Correos del Paraguay No tracking available
Express 14-16
Peru Standard 21- Serpost Track
Express 10-15
Puerto Rico Standard 15-20 USPS No tracking available
Express 10-15 Track
Uruguay Standard 21- Correo Uruguayo Track
Express 10-15
Venezuela Standard 21- Ipostel No tracking available
Express 10-15 Track
Africa & Middle East
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
Isreal Standard 10-14 Israel Post Track
Express 4-5
Saudi Arabia Standard 10-14 Saudi Post Track
Express 5-7
Tunisia Standard 15-20 La Poste Tunisienne No tracking available
Express Not available
Turkey Standard 10-14 PTT Track
Express Not available
United Arab Emirates Standard 10-14 Emirates Post Track
Express 4-5