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Shipping & Delivery
Order Information
Order Processing

Orders are processed on business days only (Monday through Friday, excluding weekends and national holidays) from our distribution center in Taiwan within 48 hours after payment completion. Orders placed on Saturday, Sunday, and holidays will be processed on the following working day.

Modify Order Contents

Once an order has been sent to our fulfilment center, we are unable to edit or modify any order information.

Order Expiration

Unpaid order expires after 7 days from the day the original order was placed.

If your order has expired, your order status under MY ACCOUNT will show as “Expired”. Expired orders cannot be paid for, and the currency exchange rate for that order will also become invalid.
Prices will be calculated based on the latest exchange rate for any order afterward.

Back Order

When your item is on back order, it means you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!

Shipping Information

We offer Registered Mail / Signature Release air parcel as our main standard shipping delivery method, with the exception of orders less than US$ 15 with US destination address. Orders less than US$ 15 will be shipped via Non-registered Mail by default and does not require a signature for parcel release.

Please keep in mind that Non-registered Mail cannot be tracked; thus, secured delivery cannot be guaranteed. We will not be held responsible for delayed delivery, non-delivery, or lost packages.

Shipping method may be upgraded to express shipping for most of the countries. However, if your order contains nail polish or nail accessories, then it cannot be shipped via express shipping due to postal regulations.

Shipping Fee
Standard Shipping

We offer free standard shipping worldwide with no minimum purchase required to registered silver and gold members. For guest check-out, a shipping fee US$ 4.99 will be incurred for orders under US$ 15.

Express Shipping

Express shipping fee is US$ 15.00 per order.

Due to postal office exclusions, express shipping is unavailable for the following countries:

ALBANIA BELIZE CROATIA FRANCE (DOM-TOM) GREENLAND
ICELAND LAOS LEBANON MACEDONIA MONTENEGRO
MOROCCO NICARAGUA PHILIPPINES REPUBLIC OF SERBIA RUSSIAN FEDERATION
TUNISIA VATICAN CITY STATE ZIMBABWE SENEGAL
Customs

Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Any charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Cancellation & Refund
Order Cancellations

Occasionally, orders or parts of an order are cancelled and refunded for various reasons:

Duplicated order Items unavailable Customer request Parcel returned to UNT (unclaimed, insufficient contact detail, and refused…etc.)

If your order is cancelled, your order status under MY ACCOUNT will show as "Cancelled".

Refund

Refunds must be requested within 55 days of order placement. For refunds, please allow 1-2 billing cycles for your account to be credited.

A processing fee equivalent to US$ 2.99 will be applied to refunds for all orders paid via credit card and PayPal.

If your order was shipped or returned, a processing fee of US$ 2.99 will be applied to your refund and you are also responsible for the original shipping charges. Sometimes, import fee might result from the returned shipment. If such fees occurred, they would also be deducted from your refund.

*Please note: Only products purchased at shopunt.com may be refunded and cancelled.

Return & Exchange

If you are unsatisfied with an item you have purchased, a return and exchange request must be submitted within 7 days after receiving the parcel. We only except returned items if they are in the original packaging and condition, unopened, and unused.

Product Return for refund or exchange

To return or exchange an item, please follow the following steps:

  • Please download the Return & Exchange Merchandise form here. Fill out and enclose it with your returned merchandise.
    We strongly recommend that you e-mail to untservice@shopunt.com or fax to +886-2-82277356 before enclosing this form in your parcel. This would provide us a record in case that the parcel is lost.

    Send your return and exchange to:
    ACACIA COMPANY
    UNT INTERNATIONAL CUSTOMER SERVICE
    11F., NO.872, Zhongzheng Rd.
    Zhonghe Dist., New Taipei City 23586
    Taiwan
  • If you would like to exchange for other items that cost more than the original purchase, please contact us by email at untservice@shopunt.com for more information on payment procedure.
  • For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Please note that return shipping fees are non-refundable. In case of damaged items, please refer to Damaged Items. Your return will be processed promptly when we receive it. All exchanges will be shipped via standard ground shipping. Processing time for an exchange is usually 7 to 10 business days from the time the exchange is received. Business days are Monday through Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return or exchange request.
  • Refunds must be requested within 55 days of order placement. For refunds, please allow 1-2 billing cycles.
  • A processing fee equivalent to US$ 2.99 will be applied to each credit card and PayPal refund. There is no charge for returns for store credit.

*Please note: Only products purchased at shopunt.com may be returned for refund or exchange.

Wrong Items Shipped

If you receive an incorrect item, please contact us within 7 days of the delivery date. Please return the item, we will refund ground shipping charges for the return of the item, and reship the correct item to you free of charge.

Items Missing from an Order

Please check all goods received against the packing slip, any discrepancies must be reported to us within 7 days.

Damaged Items

If you believe you have received a defective or damaged item, please contact us within 7 days after receiving your parcel, and provide specific details and photos regarding the defective or damage items for evaluation.

Delivery Time Frame & Tracking Information

To check the status of an order, please sign in to MY ACCOUNT where you can find detailed information as well as the tracking number of your order.

Depending on your country of residence, tracking may be available on your national postal service’s website. Please check availability and delivery time frame in the table below.

If your order has not reached you within the normal delivery time frame, please first contact your local post office with your tracking number for further assistance. If the parcel remains untraceable, please contact us by email at untservice@shopunt.com. Please include your order number in all correspondence with our customer service.

If your country is not listed below, please contact us for further assistance and information.

For Fulfilled by Amazon Orders:

Orders fulfilled by Amazon are processed by standard shipping with estimated delivery time of 3 to 5 business days (excluding weekends). For Alaska and Hawaii, order will arrive within 3 to 7 business days depending on the location.

Note: Shipping time frame may vary (up to 21 days) for APO, FPO, or DPO addresses.

North America
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
Canada Standard 14-28 Canada Post No tracking available
Express 5-10 Track
Mexico Standard 14-28 Correos de Mexico No tracking available
Express 7-10
United States Fulfillment by Amazon 3-7 USPS Track
Standard 14-28 No tracking available
Express 5-10 Track
Oceania
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
Australia Standard 14-28 Australia Post No tracking available
Express 4-6
New Zealand Standard 14-28 New Zealand Post Track
Express 4-6
Asia
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
China Standard 7-15 China Post Track
Express 3-7 No tracking available
Hong Kong Standard 7-10 Hong Kong Post Track
Express 2-5
Indonesia Standard 15-20 Pos Indonesia Track
Express 3-5
Japan Standard 6-7 Japan Post Track
Express 2-5
Malaysia Standard 10-14 Pos Malaysia Track
Express 3-5
Philippines Standard 10-14 PHLPost Track
Express Not available
Singapore Standard 15-20 Singapore Post Track
Express 2-5 Speedpost Track
South Korea Standard 6-7 Korea Post Track
Express 2-5
Thailand Standard 6-8 Thailand Post Track
Express 3-4
Europe
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
Albania Standard 14-28 Posta Shqiptare Track
Express Not available
Austria Standard 14-28 Austrian Post Track
Express 4-5
Belgium Standard 14-28 Bpost Track
Express 4-5
Croatia Standard 14-28 Hrvatska Pošta Track
Express Not available
Czech Republic Standard 14-28 Česká Pošta Track
Express 5-7
Cyprus Standard 14-28 Cyprus Post Track
Express 3-5
Denmark Standard 14-28 PostDemnark No tracking available
Express 4-5
France
(Mainland)
Standard 14-28 La Poste Track
Express 4-5 Chronopost Track
France
(DOM-TOM)
Standard 14-28 La Poste No tracking available
Express Not available
Faroe Islands Standard 14-28 Posta Track
Express 5-10
Germany Standard 14-28 Deutsche Post Track
Express 4-5 DHL Track
Greece Standard 14-28 Elta Track
Express 4-5
Hungary Standard 14-28 Magyar Posta Track
Express 5-7
Ireland Standard 14-28 An Post Track
Express 4-5
Italy Standard 14-28 Poste Italiane Track
Express 7-10
Latvia Standard 14-28 Latvijas Pasts Track
Express 5-7
Luxembourg Standard 14-28 P&T Luxembourg No tracking available
Express 4-5 Track
Malta Standard 14-28 Malta Post Track
Express 4-6
Netherlands Standard 14-28 TNT Post Track
Express 4-5
Norway Standard 14-28 Posten Norge Track
Express 4-5
Poland Standard 14-28 Pocztex Track
Express 4-6
Portugal Standard 14-28 Correios de Portugal Track
Express 4-5
Russia Standard 15-30 Russian Post Track
Express Not available
Slovakia Standard 14-28 Slovenská Pošta Track
Express 5-7
Spain Standard 14-28 Correos Track
Express 4-5
Sweden Standard 14-28 Postnord Track
Express 4-5
Switzerland Standard 14-28 Swiss Post Track
Express 4-5
United Kingdom Standard 14-28 Royal Mail Track
Express 4-5 Parcelforce Track
Central & South America
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
Argentina Standard 15-20 Correo Argentino Track
Express 10-15
Bolivia Standard 21- Correos Bolivia Track
Express 10-15
Brazil Standard 14-21 Correios Track
Express 5-6
Chile Standard 21- Correos Chile Track
Express 10-15
Colombia Standard 21- 4-72 Track
Express 10-15
Costa Rica Standard 15-20 Correos de Costa Rica Track
Express 10-15
Ecuador Standard 21- Correos del Ecuador No tracking available
Express 10-15 Track
El Salvador Standard 15-20 Correos de El Salvado No tracking available
Express 10-15
Guatemala Standard 15-20 El Correo No tracking available
Express 10-15
Honduras Standard 15-20 Correos de Honduras No tracking available
Express 10-15
Nicaragua Standard 15-20 Correos de Nicaragua No tracking available
Express Not available
Panama Standard 15-20 Correos Panama Track
Express 10-15
Paraguay Standard 21- Correos del Paraguay No tracking available
Express 14-16
Peru Standard 21- Serpost Track
Express 10-15
Puerto Rico Standard 15-20 USPS No tracking available
Express 10-15 Track
Uruguay Standard 21- Correo Uruguayo Track
Express 10-15
Venezuela Standard 21- Ipostel No tracking available
Express 10-15 Track
Africa & Middle East
Country Shipping Method Delivery Time Frame (Business Days) Transporter Track
Isreal Standard 14-28 Israel Post Track
Express 5-10
Saudi Arabia Standard 14-28 Saudi Post Track
Express 5-10
Senegal Standard 14-28 La Poste Track
Express Not available
South Africa Standard 14-28 South Africa Post Track
Express 5-10
Tunisia Standard 14-28 La Poste Tunisienne No tracking available
Express Not available
Turkey Standard 14-28 PTT Track
Express Not available
United Arab Emirates Standard 10-14 Emirates Post Track
Express 5-10
International Tracking System
Country Site Track
International Track IT Track
International Trackingmore Track
Taiwan Chunghwa Post Track